Table of contents
Security summary
- 256-bit SSL Encryption
- No sale of data to third parties
- KYC Verification – Secure Identity
- GDPR-aligned rights support
- 24/7 Security Monitoring
Contact
For any privacy-related enquiries:
[email protected]
Related Pages
1 Introduction – why we wrote this policy
Hi80 (https://hi80.casino) is a trusted online gaming platform for players in Bangladesh. We believe transparency is the foundation of trust — which is why this Privacy Policy clearly sets out what data we collect, why we collect it, and how we keep it secure.
By using hi80's website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. We recommend reading it in full before you get started – it's worth knowing what you're agreeing to.
In plain terms
Hi80 never sells your personal information, never shares it with third parties without your permission, and never collects unnecessary data without your consent.
2 What information is collected?
Hi80 collects different types of information at different stages. This broadly falls into two categories – what you provide directly, and what is collected automatically.
What you provide:
- Full name & date of birth – for identity verification
- Mobile number & email address – for communication and OTP verification
- National ID or passport details – for KYC verification
- Payment details (bKash number, DBBL account, etc.) – for processing transactions
- Address details – for verification purposes when required
Automatically Collected Information:
- IP address & browser type – for security monitoring
- Device type & operating system – for service optimization
- Gaming activity & transaction logs – for account security
- Cookies & Session Data – to enhance your browsing experience
| Data Type | Reason for collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification | Yes |
| Mobile number | OTP & Communication | Yes |
| Notifications & Recovery | Optional | |
| National ID Card | KYC – Prior to Withdrawal | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies | Experience Enhancement | Rejectable |
3 Purpose of Data Use
Hi80 uses your information only for specific, legitimate purposes – never beyond what is necessary. The primary purposes are:
- Account Management: Your information is used for registration, verification, and account security.
- Payment Processing: To accurately process deposit and withdrawal transactions.
- Customer Support: To resolve your issues and answer your questions.
- Security & fraud prevention: To detect suspicious activity and keep your account secure.
- Legal Compliance: To comply with Anti-Money Laundering (AML) and KYC regulations.
- Service Improvement: To analyze your usage patterns and improve the hi80 experience.
- Notifications & Offers: To send you relevant bonus and promotional information, with your consent.
Want to take a break from marketing messages?
To stop receiving promotional emails or SMS, click "Unsubscribe" at the bottom of any message or contact us at [email protected]. Please note that service-related communications cannot be disabled.
4 Data Retention & Security Measures
All your information on hi80 is stored on secured servers. We use industry-leading security technology to prevent any unauthorized access.
Our security measures include:
- 256-bit SSL/TLS encryption – all data protected in transit
- AES-256 Encryption – protecting data stored on our servers
- Firewall & DDoS Protection
- Two-Factor Authentication (2FA) support
- 24/7 automated security monitoring
- Regular security audits and vulnerability assessments
Your information is generally retained for as long as your account remains active. Even after account closure, certain data may need to be kept for a specified period for legal reasons.
6 Cookies policy
The hi80 website uses cookies – small text files stored in your browser that enhance your experience and improve site performance.
Types of cookies hi80 uses:
- Essential cookies: To maintain your login session and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences (such as language and bet amount).
- Analytics Cookies: To understand how many users visit each page. This data is anonymized.
You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some features on hi80 to stop working.
7 Your rights
As a hi80 user, you have the following rights regarding your personal data:
Right to Access
You may request to see what information hi80 holds about you.
Right to Rectification
You may request a correction if any of your information is inaccurate.
Right to erasure
You may request account closure and deletion of your data (subject to legal retention requirements).
Right to object to processing
You may opt out of your data being used for marketing purposes.
Data Portability
You may request a copy of your data in a specified format.
Right to Restriction
You may request that the processing of your data be temporarily restricted in certain circumstances.
To exercise any of these rights, email us at [email protected]. We will respond within 30 business days.
8 Protection of Minors
Hi80 is strictly prohibited for anyone under the age of 18. We do not knowingly collect any information from minors. If a minor creates an account on hi80 and it comes to our attention, that account will be immediately closed and all associated data will be deleted.
If a parent or guardian discovers that their child has created an account on hi80, please contact us immediately at [email protected]. We will take appropriate action.
9 Privacy Policy Updates
Hi80 may update this privacy policy as needed. If any significant changes are made, you will be notified via your registered mobile number or email. You can always check the "Last Updated" date at the top of this page to see whether the policy has changed.
Continuing to use hi80 after any changes will be considered acceptance of the updated policy. We recommend checking this page periodically to stay informed.
10 Privacy contact
For any privacy-related questions, complaints, or requests, please contact us:
- Email: [email protected]
- Live chat: Log in to hi80 at any time
- Response Time: Within 30 business days
Your data – your control
Your personal information on hi80 is always in your control. You can view, correct, or request deletion of your data at any time.
Hi80's Data Security Features
256-bit SSL Encryption
All data exchanged between your browser and hi80's servers is protected by industry-leading encryption standards.
No Third-Party Sales
Hi80 never sells your data to advertisers or data brokers. Your information is used solely to provide our services.
Two-Factor Authentication (2FA)
Enable two-factor authentication on your account. Even if your password is compromised, no one else will be able to log in.
Secure Server Storage
Your data is stored on AES-256 encrypted servers. Firewalls and regular audits ensure there are no breaches.
24/7 Security Monitoring
Hi80's security team monitors for suspicious activity around the clock. You'll be alerted immediately if any unusual login is detected.
Transparent KYC Process
Hi80's KYC verification process is fully transparent. Your identity is confirmed solely for security purposes – your information remains confidential.