Player Protection

At hi80 Responsible Gaming – Keep it fun, keep it within limits

Gaming is about fun – not stress or addiction. hi80 always wants you to play safely and responsibly. This page has all the features and tools you need to ensure responsible gaming.

Set LimitsSet Your Own Budget
Cooling-OffTake a Break Whenever You Need
Self-ExclusionAccount Lock
24/7 SupportAlways Here for You

Why Does Responsible Gaming Matter?

Gaming at hi80 is meant to be fun – but like any form of entertainment, it requires a sense of balance. Responsible gaming isn't just about placing smaller bets; it's about treating gaming as a healthy part of your life – one that doesn't negatively impact your family, work, or wellbeing.

Online gaming is growing rapidly in Bangladesh. In this environment, hi80 wants every player to game mindfully — with their finances, time, and mental well-being in mind. We believe a healthy, happy player is the best kind of player.

Hi80 provides a range of effective tools to support responsible gaming. They're easy to use and can be enabled or disabled directly from your account settings. You can set limits, take a break, or temporarily suspend your account whenever you choose.

Remember — winning and losing are both part of the game. Chasing losses by placing bigger bets is never a good idea. hi80 is always here for you, but setting your limits is something only you can do.

Keep in Mind

Playing at hi80 is entirely optional entertainment. Never bet with savings or borrowed money. It's not realistic to rely on gaming as a source of income.

hi80's Commitment

We are committed to the safety and well-being of every player.

  • Strict Exclusion of Minors
  • Setting gaming limits is always free
  • Immediate Support for Problem Gamblers
  • Self-exclusion activated immediately, no questions asked
  • Full Transparency on Gaming History & Spending
  • Trained support staff available at all times
  • Under no circumstances is problem gambling encouraged

Responsible Gaming Tools

You're always in control at hi80

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once the limit is reached, hi80 will automatically stop accepting further deposits. Reductions take effect immediately, but increases require a 24-hour waiting period.

Takes Effect Immediately

Session Time Limit

Set a limit on how long you play in a single session. You'll receive an alert when your time is up — helping you step away from the screen and stay in control.

Time Management

Loss Limit

Set a limit on how much you can lose before play is blocked. Once enabled, you won't be able to place further bets that day or week after reaching the specified loss amount.

Financial Protection

Cooling-Off Period

Step away from gaming for a few days or weeks. You won't be able to log in during the cooling-off period. It's a chance to clear your head and reflect on your gaming habits.

1 Day to 6 Months

Self-Exclusion

Lock your account for the long term. Self-exclude from hi80 for anywhere between 6 months and 5 years. No marketing messages will be sent during the exclusion period.

Maximum Protection

Gaming History & Reports

View a full report of your gaming spend, deposits, withdrawals, and play history. This information is a powerful tool for honest self-assessment.

Transparent Information

How to Set Your Limits

Setting limits at hi80 is simple. Just a few steps from your account settings and all features are ready to go.

1
Log in to hi80

In Your Account Login and click on the profile icon.

2
Go to the "Responsible Gaming" Section

Look for the "Responsible Gaming" option in your settings.

3
Choose a Limit Type

Deposit limit, session time, loss limit, or cooling-off – pick whichever works for you.

4
Set an amount or time limit

Set realistic limits based on your own budget and habits.

5
Confirm

Save – limit reductions take effect immediately. Increases require a 24-hour waiting period.

Warning Signs to Watch For

If you notice any of these signs in yourself or someone close to you, seek help immediately:

1
Urge to quickly chase and recover losses

Repeatedly chasing losses by placing larger and larger bets.

2
Less Time for Family or Work

Neglecting family, friends, or responsibilities because of gaming.

3
Playing with savings or borrowed money

Betting with emergency funds or borrowed money.

4
Feeling anxious or restless when not gaming

Feeling restless, irritable, or unable to focus when you're not playing.

5
Tendency to hide gaming activity

Lying to or hiding your gaming activity from family or friends.

6
Unable to Stop Despite Trying

You keep deciding to stop, but find yourself unable to.

Self-Assessment

Answer the following questions honestly — the results will give you a clear picture of how much control you have over your gaming habits.

How are my gaming habits?
Answer based on the past 30 days

Hi80's Safety Features

Hi80's Commitment to Responsible Gaming

Age Verification System

Hi80 enforces strict age verification at registration. No one under 18 can open an account. KYC verification ensures that valid ID is confirmed.

Smart Alerts

For long sessions or high spending, hi80 automatically sends alert messages to help you pause and take stock of the situation.

Marketing Opt-Out

During self-exclusion, hi80 will not send you any promotional messages. You can opt out of marketing communications at any time.

Trained Support Team

Hi80's customer support team is specially trained in responsible gaming. If you're struggling, they're ready to help with care and understanding.

Transparent Gaming Reports

Your full gaming history, deposits, withdrawals, and a detailed win/loss report are always available in your account.

Reality Check Reminder

At regular intervals, hi80 will remind you how long you've been playing and how much you've spent. These "reality checks" help keep you aware.

FAQ

Frequently asked questions about hi80 gaming

Deposits typically appear in your hi80 account within a few minutes. However, network delays or payment gateway issues may occasionally cause a wait of up to 15–30 minutes. If your funds haven't arrived after 30 minutes, first check your own bKash or DBBL Account to verify whether the transaction was completed successfully. If it was, note down the transaction ID or reference number and contact hi80 customer support via live chat or at [email protected]. Include your hi80 username, deposit amount, date, and time. Issues are typically resolved within 1–4 hours. If the deposit failed, the funds will be returned to the original payment account — usually within 1–3 business days.

At hi80, a clear set of rules governs the settlement of football bets when a match is cancelled or abandoned mid-game. If a match is cancelled before kick-off, the full stake is returned to your account. If a match kicks off but is abandoned before the required time has elapsed (typically 70 or 80 minutes), the bet is also voided and your stake is refunded. However, if the bet's conditions have already been met before the abandonment (e.g., a "first goal" bet where the goal was scored), the bet may be settled as a winner. In Accumulator bets involving multiple events, if one match is cancelled, that selection is removed and the remaining events are settled as usual. For the outcome of a specific bet, Terms & Conditionsfor full details, or contact our customer support team.

Play Responsibly, Stay Entertained

Gaming at hi80 means safe entertainment. Register today and take advantage of our responsible gaming features.

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